HyperNex - NL-EGH-1 Outage – Incident details

After intensive efforts, we’re happy to officially confirm that all servers have been successfully restarted and are now running stably. The past hours have been focused on resolving the issues and restoring the systems to full functionality.

The problem began with a corrupted operating system on our host system, which caused multiple servers to go offline and become inaccessible. To address this, we performed a complete reinstallation of the host system and set up all necessary services. During this process, we encountered additional challenges, particularly with IP addresses. Thankfully, we managed to resolve these issues and proceed with the server migration.

Once the migration was completed, we thoroughly tested all systems and services to ensure everything is functioning as expected. We’re pleased to report that all services are now stable and fully operational.

Looking ahead, we’d like to inform you that there might be changes to IP addresses in the future. If this happens, we will notify you in advance and provide all the necessary details to ensure a smooth transition.

We sincerely thank you for your patience, understanding, and support throughout this process. We know how critical it is to have stable and accessible systems, and we’re committed to maintaining this reliability moving forward. If you have any questions or encounter any issues, please don’t hesitate to reach out to us.

We’re pleased to inform you that all servers have been successfully restarted, and everything should now be running smoothly and stable. All systems are fully operational again, and we’ve worked to ensure everything is in top shape moving forward.

Thank you for your patience throughout the process. If you experience any further issues or have any questions, don’t hesitate to reach out to us.

We’re currently experiencing some issues with IP addresses and are working to resolve them as quickly as possible. Once this is fixed, we’ll immediately start migrating the servers.

The migration process should take no longer than an hour, depending on the size of the data.

Thank you for your patience and understanding. We’ll keep you updated and let you know as soon as everything is back online.

We’ve successfully reinstalled the node and are now setting it up. Once this is complete, we’ll begin migrating the servers.

Thank you for your patience and understanding as we work to get everything running smoothly again. We’ll keep you updated on our progress and let you know as soon as the migration is finished.

We wanted to give you a quick update on the current issues. After some thorough investigation, we’ve found that the operating system on our host system is corrupted. This has caused several servers to go offline and become temporarily inaccessible.

To fix this, we’ll be reinstalling the host system from scratch. At the same time, we’ll start migrating the existing servers to a new, stable environment to get everything back up and running as soon as possible.

We understand this is frustrating, and we appreciate your patience. As a free hosting project with limited resources, we’re doing everything we can to resolve this quickly while keeping your data safe.

Thank you so much for your support and understanding! We’ll keep you updated and let you know as soon as the systems are fully operational again. If you have any questions or feedback, feel free to reach out.